Shipping Policy New Zealand

Shipping Policy — New Zealand

• Standard shipping to all New Zealand addresses
• Shipping starting from NZ$19.95
• Bulky/oversize shipping starting from NZ$44.95
• Delivered 5–7 business days after dispatch

We ship to every New Zealand address at the same rates, with no regional or rural surcharges. Final shipping costs are calculated at checkout based on the weight of your order.

Duties & Taxes

All prices are in NZD. There are no extra duties or taxes to pay on delivery.

Delivery Timeframes

We aim to process all orders within 1–3 business days of them being placed, excluding weekends and WA public holidays. Orders are shipped from our warehouse in Perth, Western Australia.

Once your order has been dispatched, please allow 5–7 business days for delivery to anywhere in New Zealand. You'll receive an email with tracking information as soon as your order is on its way.

Occasionally, deliveries may be delayed by customs processing or other factors outside our control.

Delivery Instructions

You can leave specific delivery instructions in the "Order Notes" field on the Cart page (e.g. leave at front door). Couriers aren't usually able to call ahead or deliver at a specific time, so please keep this in mind.

If you ask us to leave your order unattended, insurance coverage ends once your order is dropped off. We recommend a delivery address where someone is usually available, such as a work address.

Some bulky goods can't be delivered to PO Box or Parcel Locker addresses. If we can't deliver to the address you've provided, we'll contact you for an alternative.

Incorrect Delivery Addresses

Please make sure your address is entered fully and accurately at checkout. If you notice a mistake, contact us as soon as possible. Once your order has been dispatched, we're unable to change the delivery address.

If your order is returned to us because of an incorrect or incomplete address, a NZ$40 Return to Sender fee and redelivery costs will apply. If you choose to cancel your order instead, the NZ$40 fee will be deducted from your refund.

Delivery Issues & Damages

If you've received the wrong item, email us at support@soko.com.au and we'll arrange for the correct item to be sent to you.

If your order arrives damaged, don't panic! Email us with:

• Your order number
• Photos of the outer packaging (e.g. box or satchel)
• Photos of the inner packaging (e.g. bubble wrap, paper, styrofoam)
• Photos of the product, clearly showing any damage

Please keep all damaged goods and packaging, as we may need them to be inspected before a replacement can be sent.

For returns and exchanges, see our Returns Policy